Robotic Process Automation
TASKS FROM HUMAN TO
SRI INFOTECH ensures our
customers succeed with their
RPA business objectives:
- Cost savings through workload optimization
- Higher employee productivity
- Higher Quality
Technically speaking, IEEE Standard 2755 defines Robotic Process Automation (RPA) as the use of a “preconfigured software instance that uses business rules and predefined activity choreography to complete the autonomous execution of a combination of processes, activities, transactions, and tasks in one or more unrelated software systems to deliver a result or service with human exception management.”
Basically, RPA utilizes automation software to carry out tasks and activities by interacting with applications and systems in the same way as a human would. This can include interacting with in-house applications, websites, user portals, email, SAP, Citrix, Microsoft Office suite and many more. In-fact, almost any application can be interacted with by “Digital Workers”. The digital workers are “trained” to replicate the same actions a human employee would normally take while working with applications/programs, including the decisions they make and the logical processes they follow. RPA is not a physical robot or machine nor is it Artificial Intelligence (AI), voice recognition, or machine vision. While RPA can interface with these technologies, and when done so you enter the realm of Intelligent Process Automation (IPA), or sometimes known as RPA powered by AI. RPA is not these technologies nor are these technologies RPA. The RPA digital worker will always follow strict and clearly defined business rules and procedures.
What distinguishes RPA from traditional IT automation is the ability of the RPA software to be aware and adapt to changing circumstances, exceptions and new situations. Once a digital worker has been trained to capture and interpret the actions of specific processes in existing software applications, they can then manipulate data, trigger responses, initiate new actions and communicate with other systems autonomously. In many cases, business users can be taught how to train the digital workers further reducing the amount of time needed to train a digital worker.
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RPA is a capability that can be leveraged in every industry and application. In many cases RPA can start producing a return on investment (ROI) in as little as 3 to 6 months. RPA is quickly emerging as a disruptive technology solution capable of delivering multiple benefits and many experts consider RPA to be the beginning of the fourth industrial revolution. ROI is typically why many businesses start to consider RPA. However, there are many other useful benefits of RPA.
Some examples include:
- ROI measured in 100’s of percent
- More consistent long-term results
- No process re-invention required
- Extend the life of existing systems
- Improve business competitiveness
- Improve productivity of current workforce
- Reduce data entry errors
- Capture knowledge base of retiring workers
- Increase compliance and reduce fraud
- Free up time for workers to focus on more important tasks
RPA is already creating a major impact in organizations currently deploying virtual workforces. Every year RPA will become an even more essential tool for businesses looking to reduce costs, enhance accuracy, increase scalability, boost productivity, and increase compliance. The benefits of RPA are significant and with minimal risk, companies should have a plan to begin assessment of the value in their environment sooner rather than later.
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RPA can be successful in many if not all areas of the business. However, for an implementation of RPA to be truly successful, it should be embraced by the entire organization in order to achieve the best results. There are numerous tasks, requiring involvement from many different departments, that need to be completed in order to have a successful implementation of RPA. One of the most common questions we hear is: “How do we get started?” The answer to this is easy, start with the basics and create a plan!
- Identify (if needed) an executive level RPA champion
- Define your organizational goals
- Set benchmarks for 12 or even 24-month goals
- Lay out how RPA can achieve said goals
Then start looking at your business processes. Try to identify a couple candidates for a pilot program. Look at the process’s inputs, triggers, procedures, and variations. When picking the pilot process, think to yourself, would this be a good process for a new employee fresh out of training to do? If so, then it might be a good candidate for your new digital worker.
Some process traits to look for are:
- Processes with standard readable electronic Input Type
- Rule-Based Processes
- Highly manual and repetitive processes
- Low Exception rate
- High Volumes
- Well documented
The inputs should be standardized and in a readable input type like Excel, Database, Word, E-mail, XML, PPT, etc
Activities with clear processing instructions (template-driven), with decision making based on standardized and predictive rules
High transaction volume processes and frequent processes running daily, weekly
Activities with low number of variation scenarios existing in the process leading to different handling procedures
Processes with high transaction volumes (and high frequency)
Avoid having to capture tribal knowledge from workers, look for processes with good (and current) work instructions and other training materials
SRI Infotech has the expertise and experience to help you in every stage of your RPA journey. We utilize our certified experts to assess your current environment and determine the best places to start with the highest returns possible for your priorities and goals. SRI Infotech experts ensure that your project begins in the correct place and cost effectively delivers the RPA results that you expect. We also train and transition your team with classes in our facility or with custom engagements at your site to ensure that your team can become self-sufficient.
If your RPA project is underway and you need assistance, we can supplement your staff with trained, certified, and experienced RPA skilled professionals. We have staff available both on-site and off-site to run, monitor, manage, and even update or repair the RPA system after the project completes. SRI Infotech also offers a comprehensive turn-key solution with everything from assessment to operations ensuring your program’s success. Let us show you how cost effective we can be compared to our competition in ensuring your return on investment (ROI) delivers as expected.
RPA and Beyond: Process automation may include multiple touch points, legacy applications, and connectors that go beyond the robot. With SRI Infotech you receive the added advantage of an experienced worldwide application development team to provide additional integration services.
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